| AED Q&A |
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| 1. | Why is my device chirping or beeping? |
| There are a number of reasons your device may be chirping or beeping. Hopefully these
troubleshooting notes and videos will help you determine if your device is functioning properly. |
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| Please select your device for troubleshooting information on your device or informational video: | |
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|  FR2+
| FRx | OnSite/HS1
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| | |  OnSite/HS1 self test (video) | |
| If you are unable to determine if your device has an issue or if you have further questions please click here to complete the HeartStart Technical Request form. | |
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| 2. | Do I need to perform maintenance on my defibrillator? |
| The HeartStart (also branded Heartstream) defibrillator’s Owner’s Manual suggests performing a monthly visual inspection of the defibrillator, supplies, accessories and spares
to ensure that there is no obvious physical damage and that those components with an expiration data (e.g. pads, batteries) have not expired.The HeartStart defibrillators employ daily, weekly and monthly self tests to help ensure the devices are ready for use during an emergency. A failure of any of these tests will be shown by the status indicator.
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| Please select your device for an infomational video: |
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| FR2+ Support Maintaining | FRx Support Maintaining | OnSite/HS1 Support Maintaining | |
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| 3. | How do I set up my defibrillator? |
| Each HeartStart or Heartstream defibrillator has specific setup instructions. Please review your Owner’s Manual for information on defibrillator setup, battery installation and pads/cartridge setup. | |
| Please select your device for troubleshooting information on your device or informational video. | |
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| FR2+ | FRx | OnSite/HS1 | |
| | FRx Set Up (video) | OnSite/HS1 Set Up (video) | |
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| 4. | Can I use my defibrillator on a wet or metal surface? |
| It is safe to defibrillate a patient on either a wet or metal surface as long as the appropriate safety precautions are taken. Specifically, care should be taken to ensure that no one is touching the patient when the shock button is pressed. Please click here for detailed information on defibrillation on a wet or metal surface. Wet/Metal Technical Note | |
| HS1 Metal/Wet video
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| 5. | When should I use a defibrillator? |
| Our defibrillators are designed to treat someone you suspect may be a victim of sudden cardiac arrest (SCA). A person in SCA: - does not respond when shaken, and
- does not breathe normally.
If in doubt, apply the pads. Follow the instructions for each step in using the defibrillator.
Please click here for further information on indications for use for your devices. | |
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| FR2+ | FRx | OnSite/HS1 | |
| Using the FR2+ (video) | Using the FRx (video) | Using the OnSite/HS1 (video) | |
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| 6. | What rhythms are considered shockable by the AED? |
| Our defibrillators are designed to shock ventricular fibrillation (VF) and certain ventricular tachycardias associated with a lack of circulation, including ventricular flutter and polymorphic ventricular tachycardia (VT.) Heartstream/HeartStart defibrillators use multiple parameters to determine if a rhythm is shockable. Note: For safety reasons, some very low amplitude or low frequency rhythms may not be interpreted as shockable VF rhythms. Also some VT rhythms may not be interpreted as shockable rhythms. | |
| Please review the following for more detailed information: FR2 and Medical Professionals |
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| 7. | What does it mean if the AED says "analysis interrupted" during a use? |
| The AED has detected artifact from movement or patient handling that is interfering with the AED’s ability to analyze the patients' ECG. | |
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| Battery Q&A |
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| 1. | How do I install my battery? |
| Battery installation instructions are included in your defibrillator’s Owner’s Manuals.
Please select your device for troubleshooting information on your device or informational video: |
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| FR2+ | FRx (pdf) | OnSite/HS1 (pdf) | |
| | FRx Installing Battery (video) | OnSite/HS1 Installing Battery (video) | |
| 2. | When does my battery expire? |
| If you install your battery by the “Install by date” your battery will last 4 years in standby mode (5 years typical for FR2 series.) If battery is installed after this date, the life will be less than 4 years.
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| 3. | How do I know when my battery needs to be replaced? |
| The HeartStart (also branded Heartstream) FR2 series (FR2, FR2+), FRx and HS1 series (HeartStart Defibrillator; Home and OnSite) Defibrillators use long-life Lithium batteries. When a low battery is detected, the unit will start chirping and the status indicator will change from the ready for use state. The FR2 battery history will provide you with information about the use of the battery currently installed on your HeartStart FR2. Please click here for instructions on how to check your battery history. FR2+ manual, battery history The "i button" on the front of the HS1 and FRx device will provide you with the status of your battery. Note these defibrillators use chirps and a flashing "i button" to alert you to problems. Please click here for or further information on battery usage. Battery Usage Technical Note | |
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| 4. | What causes a battery to drain? |
| Each of the batteries are designed to have a 4 year life in standby mode (5 year typical in FR2.) This time is reduced when the device/battery is in use or delivering shocks. As an example, in the case of the FR2 series, the battery is specified to provide 720 use minutes or 300 shocks or a minimum of 4 years in standby (5 years typical.) Standby mode means that the battery is installed but is not used, only self tests are being performed. The standby life will be reduced if your device is used on a patient or if it is used for training purposes. | |
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| 5. | How do I purchase a new battery? |
| Find your AED or battery below and click on it, the link will take you to the aeduniverse.com store where you can purchase the correct battery for your AED. |
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| M3863A | M5070A | M3848A
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| Defibrillation Pads or Pads Cartridge Q&A |
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| 1. | How do I change/install my pads cartridge or defibrillation pads? |
| Pads installation instructions are included in your defibrillator’s Owner’s Manual. Please select your device for information on the pads installation process or informational video. | |
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| FR2+ Pads | FRx Pads | OnSite/HS1 Pads | |
| | FRx Pads (video) | OnSite /HS1 Pads (video) | |
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| 2. | When do my pads expire? |
| The “Use before date” date is an expiration date. Pad cartridges or Defibrillation pads must be replaced after this date. We recommend that you allow yourself enough time to replace these pads to ensure that pads are replaced before the “Use before” date or expiration date. | |
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| 3. | How do I purchase new pads cartridges or defibrillation pads? |
| Find your AED or pads below and click on it, the link will take you to the aeduniverse.com store where you can purchase the correct pads for your AED. | |
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| FR2+ Pads | FRx Pads | OnSite/HS1 Pads | |
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